|
Plan Options |
Silver |
Bronze |
Gold |
Platinum |
Monthly Fee
Includes
features as per below |

$995
|

$1,695
|

$2,595
|

$3,295
|
|
Network Support |
| Included
Technical Support Hours per Month |
8 |
16 |
24 |
32 |
Hourly Rate for Additional On-site Service, Help Desk & Remote
Support
(Over included monthly
allowance) |
$85/hr |
$80/hr |
$75/hr |
$70/hr |
| Emergency
"Server Down" Guaranteed 4-hour Response |
1 per month |
2 per month |
3 per month |
Unlimited |
|
Managed Services |
NETWATCH™
Remote Network Monitoring
Includes software to monitor
health of network devices and proactively report problems
before they occur
|
STD Business
Hour up to 10
devices |
Enhanced 24x7
up to 15
devices |
Enhanced 24x7
up to 15
devices |
Enhanced 24x7
up to 25
devices |
Infoworkz
Managed Firewall Service
Our premier remotely managed
network security
|
Optional |
Optional |
Optional |
 |
Infoworkz
Remote Data Backup
Includes software to backup
critical workstations over the Internet remotely and securely
|
Optional |
Optional |
 |
 |
Managed Web
Hosting
High performance Web hosting
services
|
Optional |
 |
 |
 |
|
Service
Features |
|
Assigned Primary and Backup Network Engineers |
 |
 |
 |
 |
| Assigned
Customer Care Team |
 |
 |
 |
 |
| Preventive
Server Software Updates, Fixes, Service Packs, Emergency
Technical Bulletins |
 |
 |
 |
 |
| Certified
Technical Staff |
 |
 |
 |
 |