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Network Support Plans 

Because your growing business can't afford to be without its information technology.

An Infoworkz Network Support Plan helps your small and medium-size businesses meet its essential technology needs conveniently and affordably. Through a combination of fundamental network support and remote Managed Services, these comprehensive plans enable you to supplement your in-house IT resources or select a complete outsourced solution – all for a set monthly fee.

Perfect for small businesses ... By selecting a Silver or Bronze support plan, you can rest assured that your core technology requirements are covered – from on-site and remote Help Desk support, to remote network monitoring and guaranteed emergency response times.

Our Gold and Platinum support plans are designed for companies with more advanced technology needs. Featuring higher monthly service levels, they ensure that your organization is staying ahead of the technology curve and that you are utilizing your IT dollars in the most efficient and cost effective way.

Options, not restrictions ...
Our service options make business IT easy to budget, manage and understand. All plans feature a combination of on-site support and remote Help Desk support.
 


Premier Technical Support for Growing Businesses
 Plan Options Silver Bronze Gold Platinum
Monthly Fee
Includes features as per below

$995

 

$1,695

 

$2,595

 
best value
$3,295

 
         Network Support
Included Technical Support Hours per Month 8 16 24 32
Hourly Rate for Additional On-site Service, Help Desk & Remote Support
(Over included monthly allowance)
$85/hr $80/hr $75/hr $70/hr
Emergency "Server Down" Guaranteed 4-hour Response  1 per month 2 per month 3 per month Unlimited
        Managed Services
NETWATCH™ Remote Network Monitoring 
Includes software to monitor health of network devices and proactively report problems before they occur
 
STD Business
 Hour up to 10
devices
Enhanced 24x7
 up to 15
devices
Enhanced 24x7
 up to 15
devices
Enhanced 24x7
 up to 25
devices
Infoworkz Managed Firewall Service 
Our premier remotely managed network security
 
Optional Optional Optional
Infoworkz Remote Data Backup 
Includes software to backup critical workstations over the Internet remotely and securely
 
Optional Optional
Managed Web Hosting 
High performance Web hosting services
 
Optional
        Service Features
Assigned Primary and Backup Network Engineers 
Assigned Customer Care Team
Preventive Server Software Updates, Fixes, Service Packs, Emergency Technical Bulletins
Certified Technical Staff

You can also purchase a "Block of Hours" for a reduced labor rate.  Response is within the same day with no guaranteed response time.

 

 

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