Terms & Conditions

TERMS AND CONDITIONS, REPAIR WARRANTIES, DISCLAIMERS

WARRANTY DISCLAIMER: Infoworkz Solutions Group, LLC hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability, fitness for a particular purpose or any other warranty of any kind on any of the products or services which Infoworkz Solutions Group, LLC  provides. Computer systems, hardware components, peripheral devices, software and any other tangible component sold by Infoworkz Solutions Group, LLC are warranted only by the manufacturer or publisher of such component and are limited to the terms set forth by said manufacturer or publisher. Infoworkz Solutions Group, LLC is not responsible for obtaining warranty services or performance of warranty terms for any such component. Services rendered by Infoworkz Solutions Group, LLC may void manufacturer warranties for a computer system, computer network system, or a related device. Infoworkz Solutions Group, LLC does not assume any liability or warranty in the event that the manufacturer warranties are voided. Infoworkz Solutions Group, LLC offers no verbal or written warranty, either expressed or implied, regarding the success of services rendered.

NO CONSEQUENTIAL DAMAGE: In no event shall Infoworkz Solutions Group, LLC, its subsidiaries or affiliates, or it’s respective officers, directors, employees, representatives, agents, contractors or suppliers (collectively, "Infoworkz Solutions Group, LLC ") be held liable for special, incidental, consequential, punitive, direct, indirect, physical, compensatory, punitive or any other damages, including but not limited to, physical injury, loss of data, loss of use, or loss of profits, however caused, whether for breach of contract, negligence, or otherwise, regardless if Infoworkz Solutions Group, LLC  has been advised of the possibility of any such damages. Revisions to these terms and conditions. Infoworkz Solutions Group, LLC may revise these terms and conditions at any time by publishing said revisions on Infoworkz Solutions Group, LLC ’ web site; infoworkz.com. All revisions to these terms and conditions are effective for transactions dated after the revisions. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.

OWNERSHIP: By agreeing to have Infoworkz Solutions Group, LLC perform services on any computer system, computer network system, or related device, you certify that you are the expressed owner of said computer, computer network system or related device or are an authorized agent for the owner. In the event that you are found not to be the true expressed owner of said computer system, computer network system, or related device, you assume all liability for any claim made as the result of the services rendered by Infoworkz Solutions Group, LLC  on said computer system, computer network system, or related device.

DEFINITIONS: Computer system is defined as the CPU enclosure and software (operating system, applications and other installed software). Hardware is defined as any individual component that is contained within the Computer System such as hard disk drives, main boards, processors, memory modules or any other component contained within the Computer System. Peripheral device is defined as any hardware item which attaches to the Computer System such as Printers, Monitors, Cameras, etc.  Data is defined as any information which is not part of the operating system, application software or other installed software such as pictures, word processing documents, email, financial data, or any other user created information stored on the computer system. Network is defined as the connecting of computer systems to share information or data.

PAYMENT: Unless prior arrangements are made, payment is due when services are rendered. Title to purchased goods is retained by Infoworkz Solutions Group, LLC until such goods are paid for in full by the purchaser or purchaser’s agent.  Payment may be by cash, check, credit card or certified instrument. Any other arrangements must be made in advance of services being provided. Returned checks will be assessed a twenty-five dollar ($25.00) return fee.  

RETURN POLICY: Your original receipt or invoice is required. If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 10 days from the original invoice date, you may exchange the product or receive a refund, except as explained below. Special order Computer Systems, Equipment, Software or Peripherals are non-refundable and non-returnable. Monitors, printers, and un-opened computer parts may be returned within 10 days from the original invoice date and are subject to a 25% restocking fee (unless defective). Any product that is returned without all item(s) included with the original product is non-refundable and non-returnable. Opened software, games, videos, or computer parts are non-refundable and non-returnable. Used items are non-refundable and non-returnable. Refunds will be made refunded by company check.

SPECIAL ORDERS: Computer Systems and Peripheral devices: All computer systems and peripheral devices require a deposit equal to the cost of the system or device. Taxes, shipping and service charges are due upon delivery.

ON-SITE SERVICE: (a) Scheduling: Standard service hours are Monday-Friday, 8:30 AM – 5:30 PM. Additional charges may apply for rapid response services or service outside of standard installation hours. (b) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE INFOWORKZ SOLUTIONS GROUP, LLC TECHNICIAN ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES WILL BE DENIED AND A $65 CANCELLATION CHARGE WILL BE ASSESSED. (c) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE INFOWORKZ SOLUTIONS GROUP, LLC AGENT TO YOUR HOME OR BUSINESS. INFOWORKZ SOLUTIONS GROUP, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

 

Access: The Infoworkz Solutions Group, LLC Technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your building, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE INFOWORKZ SOLUTIONS GROUP, LLC AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $65 CANCELLATION CHARGE WILL BE ASSESSED.

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TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES:  LIMITATIONS TO SERVICE: INFOWORKZ SOLUTIONS GROUP, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY INFOWORKZ SOLUTIONS GROUP, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER.

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FORCE MAJEURE: If Infoworkz Solutions Group, LLC and/or its third party service provider lacks the ability to render services is impaired by you or circumstances beyond the control of Infoworkz Solutions Group, LLC and/or its third party service provider, Infoworkz Solutions Group, LLC and/or its third party service provider may choose not to provide services.

LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL INFOWORKZ SOLUTIONS GROUP, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY INFOWORKZ SOLUTIONS GROUP, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.

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RELEASE OF LIABILITY: BY ORDERING SERVICE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS INFOWORKZ SOLUTIONS GROUP, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM INFOWORKZ SOLUTIONS GROUP, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.